DISPATCH AND DELIVERY

All orders made before 11 am Monday to Friday are usually dispatched on the same day.

The carriage charge is per order and not per box/item, all carriage charges include for packaging materials and administration. VAT will be charged were applicable 

UK deliveries

Our selected delivery service is via Parcelforce Express 48 hour up to a maximum of 30kgs.

shipments over this weight or of exceptional size will be by special arrangement via Parcelforce Pallet service.

All shipments are tracked and will require a signature upon delivery, if you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office / delivery depot.

Due to some geographical restrictions we cannot fulfil 48-hour delivery to certain postcodes primarily the Highlands and Islands, you can find a list of these postcodes, with revised delivery times on the Parcelforce website.

There will be times throughout the year when this standard delivery is not possible e.g.Public Holidays or bad weather please contact parcelforce with your unique tracking number for the latest updates.

Deliveries to business and residential addresses are usually made between 7am and 5.30pm Monday to Friday, orders will only be sent out Monday to Friday, when Parcelforce operates. 

Once ParcelForce has collected the shipment, we are unable to control delivery however Parcelforce will e-mail/SMS message you with information and a unique tracking number

International orders

Our selected delivery service is via Parcelforce Euro Priority hour for Europe and Parcelforce Global Express for the rest of the world.

All shipments will be given a unique tracking number and can be monitored via the Parcelforce website

Shipment size and weight will be as per Parcelforce service criteria, any shipment to any country outside these guidelines will then be made via the Parcelforce Pallet service.

Lost deliveries

We use the Parcelforce for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. 

Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. 

You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. 

This must be confirmed by Parcelforce/the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used.